Refund Policy

Returns
Items are eligible for return within 15 days of initial purchase. All returns are subject to a fee up to 5% of the order.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
TCG Singles - MTG Singles, Pokemon Singles, etc.
TCG Box/Case Breaks
Sale Items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (minus up to a 5% processing fee) will be processed, and a store credit will automatically be applied to your account. 

Shipping
To return your product, you should mail your product to: Golden Phoenix Games, 13270 SW 131 St. Unit 133, Miami, FL, 33186, USA

You will be responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.